Mand Labs is very transparent about how it collects, uses, stores, manages, transfers and protects your Personally Identifiable Information (PII). Any changes to this policy will be immediately updated on our website to alert you. Also, this document will always display the last date of revision.

Type of information

Mand Labs collects the information about you to enable you with a responsive user experience from product updates to technical support. The information we collect may include your name, occupation/work, email address, telephone/mobile number, date of birth, shipping address, billing address, gender, lifestyle information, product preferences, credit card information and other relevant information.

We may also collect non-personal identifiable information about you, such as your use of our website, communication preferences, buying habits, and responses to promotional offers and surveys. If we combine non-personal information with personal information, the combined information will be considered as personal information.

You may be asked to submit different pieces of information at various instances, example, when you register your products, purchase any product online, participate in an online survey, download an upgrade and create your Mand Labs ID.

Use of information

The information we collect will be used for order fulfilment, information exchange, customer loyalty benefits, registration, job application, surveys, upcoming events and demos, answers to queries, technical support, processing a transaction, promotional offers and updates.

General purpose use includes the following:

– Product information and related updates
– Order processing
– Marketing and communication
– Advertising and promotions
– Market research through surveys and campaigns to better serve your needs, improve the functionality and effectiveness of our websites.
– Internal assessments, including auditing, data analysis, and research to improve our products, services and communications.

Opting out

You will be required to submit requisite piece of information for certain processes, like, billing and technical support service. As this information is important to your interaction with Mand Labs, you will not be offered the choice to opt out. However, you will always be offered the choice not to submit certain elements of your PII, which are irrelevant to the billing and technical support process. Doing so will not affect the transaction under progress.

Scope of information sharing

At times, Mand Labs will need to share your personal information with its affiliates or third party service providers or strategic partners for purposes outlined within this privacy statement. But we will not sell, rent or disclose your personal information to third party vendors for their marketing purposes.

Following are the situations when we may share your information:
– In situations where sharing information is required to offer you products and services
– In situations where Mand Labs works with service providers or companies that perform business activities on our behalf. Examples are online payment processing, customer support services, market research and database management.
– In situations where we have trusted partners which will enable us to offer you better products and services.

On your consent

In situations where Mand Labs needs to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order. If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your PII and abide by applicable privacy laws and regulations.

Consent

To keep you informed, we will send you our upcoming products and services, events, special offers or other information that may be of interest to you through email, phone, social network, and other relevant media.

Mand Labs affiliates may also send you mailings and communications. You can choose to decline any or all of these communications by following the directions of our emails or other communications, or by contacting us directly.

Information sharing across borders

As we intend to become a global company, we are committed to provide you the same outstanding service anywhere in the world. We intend to establish a global network of offices, technology and support centers, trusted channel and marketing partners, sales offices and retail outlets around the globe.

Due to the nature of our business and operations, we may need to share and transfer your personal information to other group companies, service providers, other offices and centers, which may be located outside your country of residence. While doing so, we will ensure that your information is handled and protected carefully as per this privacy statement.

Edit your personal identifiable information

You will need to ensure that your contact information is accurate and up to date. You can do so by logging into your account and editing your profile. At times, you may be asked to provide valid proof of identity to avail special discount on our products and services.

You can also opt to deactivate your online profile by deleting your Mand Labs ID. However, your personal information might be retained in back up files for any future reference. Your personal information will be safe with us and won’t be accessible to any unauthorized personnel.

Protection of personal information

Mand Labs understands the importance of information security and takes adequate steps, including technical, legal and physical measures to safeguard your data against loss, misuse, theft, destruction, unauthorized access and any alteration.

Although there is no guaranteed security, we try our best to safeguard your information. We recommend you to use SSL- enabled web browsers such as Safari, Internet Explorer, Firefox etc.

When you post something on forums, chat rooms or social networking media, your personal information is available to the public. You are responsible for the flow of information in such cases and we recommend you to take care of what you share.

Online Marketing

Mand Labs and its affiliates may use cookies, invisible pixels, web beacons and other technologies to obtain pieces of information about you while you are using our website. This information is treated as non-personal identifiable information. This will help us learn about the user behavior on our website: Which web page is liked the most, the time spent on each webpage and the effectiveness of the pages. This also helps us to find out the effectiveness of online campaigns. The information we retrieve is considered as non-identifiable information.

Cookies are designed so that you save time. They provide you with a customized experience. You don’t have to remember your preference each time you log in. Also, cookies are not designed to do any damage to your files or extract any information from other files on your hard drive. Using cookies, you can remember your username and password. Cookies help us in delivering content to you which are relevant and responsive to your interests and needs. They ensure that you get all the requested information.

Cookies help us in delivering you better customer service by knowing about the serial number of the product you purchase and your contact information for technical or other support.

Please note that in addition to Mand Labs cookies, various third parties may also place cookies on your computer’s hard drive. Mand Labs is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.

You can choose to disable cookies on your settings in the web browser you are using. However, you should know that rejecting cookies might affect your ability to perform certain transactions on the website.

Mand Labs may also use invisible pixels, also called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and does not contain any PII. We may use this information to improve content and our marketing practices. Some information is captured automatically and stored in log files. This information includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

Mand Labs also employs use of landing pages to capture relevant data such as buying interest, for effective marketing and communication. The link to the page may be embedded in the email or website. You can choose to opt out by not clicking on the links.

Links

In order to enhance your web experience and our business, we may post links to some third party websites. Mand Labs will protect your information on the websites owned and operated by us. We cannot control and will not be responsible for control of flow of information on other third party websites. We will recommend you to go through the privacy policies and measures taken by such websites before you share any information with them.

Update and notification

Any changes to this policy will be immediately updated on our website to alert our users and this document will always display the last date of revision. You will be notified by email if there are significant changes to the privacy policy. However, it is your responsibility to read this policy document from time to time to ensure that you understand the policy.

Contact information

All communications regarding the privacy policy of Mand Labs, complaints regarding any violation of privacy, or concerns about privacy should be directed to:

Manager, Privacy and Security
Mand Labs, Inc.
Email: support@mandlabs.com